Shipping policy

📦 Shipping Policy

United Kingdom Shipping

We are pleased to offer reliable and flexible delivery options for our UK customers:

Express Delivery

1 to 3 business days

Orders under £250: £7.95

Orders £250 and above: Free

Standard Delivery

2 to 4 business days

Orders under £100: £4.95

Orders £100 and above: Free

All orders are fully insured during transit and require a signature upon delivery for your peace of mind.

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Processing Time

In-stock items are dispatched within 24–48 hours.

Bespoke or made-to-order items will have their lead times clearly stated at checkout or in your order confirmation.

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Order Tracking

Once your item is dispatched, you will receive a confirmation email with tracking details. If you have any questions about your delivery, please contact us at admin@baldwinjewellery.com.

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🔁 Returns Policy

We want you to feel confident in your purchase. If for any reason you're not completely satisfied, you may return your item under the following terms:

Returns accepted within 14 days of delivery.

Returned items must be unworn, in original packaging, and include proof of purchase.

Customer is responsible for return shipping using a tracked and insured method.

A 3% restocking fee will apply to cover handling and processing costs.

We do not accept returns on final sale or custom-made/bespoke items.

To initiate a return, please contact us at hello@baldwinjewellery.com.