Workshop / Repairs

Baldwin Jewellery is rightfully proud of its well-established jewellery workshop which is equipped to the highest standards. “We not only design and make our own jewellery, but specialise in repairs, remodelling and restoration,” says James. “Combining our wealth of knowledge with the traditional and modern technical skills of goldsmithing also allows us to offer the perfect jewellery repair service. Our reputation gained over decades speaks for itself.

From simple repairs, to a major commission the pride and standard of our work never falters. We simply can’t allow it. It’s not in our nature to cut corners or to allow anything to carry our name that hasn’t passed our ultimate test in asking if would we be proud to own the item ourselves.

Having an onsite workshop allows us to stay in control and manage everything under one roof, for a full list of the services we offer, please refer to the section below.


Baldwin Jewellery have the skills to re-create a piece of jewellery as it would have been when it was originally made. If you have a piece of vintage jewellery that is heavily worn, past restoration, or you simply want it re-created to stand up to every day wear, talk to us about this service. There’s nothing more satisfying to us than to bring an original piece back to life again.


Jewellery Repairs
Jewellery Repairs
Jewellery Repairs



We stock a vast collection of gold and silver jewellery and are proud to give professional and honest advice on your special purchase. Our skills and knowledge in all areas of jewellery is wide ranging, we are always eager to share our expertise with you. We offer a comprehensive service you would expect from a long established traditional jeweller.

All types of jewellery repair including gold and silver work. Stone replacement from simple semi-precious to all grades and sizes of diamonds. Retipping, ring sizing to total restoration and remount.

Insurance estimates for repair, replacement of missing gems or replacement. (As experts in insurance work we will give you good advice and help you with your claim.)

Although we are not horologists and do not repair watches. We do repair precious metal watch bracelets and catches. we do offer a watch battery replacement service on most brands of watches.

If there is something you want to know about jewellery or repairing it…. Just ask.

Baldwin Jewellery Workshop repairing jewellery




‘I thought it was perfect when I bought it but now’ ..... ‘It’s the wrong size’ ..... ‘The pendant doesn’t lie right?’ ..... ‘The posts on my earrings are killing me’ ..... ‘I just don’t like amethyst could you replace it with a citrine?’ .....YES

Always up for a challenge. Whether it’s shortening a chain on a pendant, resizing a ring or even redesigning existing jewellery we have the creative knowledge and skill to make it better. Our in house jewellery making and repair service (although I say it myself with pride) is brilliant.

.....’My husband has no Idea!!! I hate the setting could you change it?’ ..... ‘We’re getting engaged and my mums given us grans’ diamond ring please could you design our special ring using her stones?’ .....YES




Determining the value of a piece of jewellery, a watch or an article of silverware, for whatever reason, requires a good deal of knowledge and experience. We pride ourselves in offering this service. Our in house valuer, Michael Inkpen F.G.A, F.I.R.V, Member A.I.J.V and Fellow of the Gemmological Association and the N.A.J Institute of Jewellery Valuers, is a highly qualified independent valuer offering this level of professional skill. All valuations are carried out in line with The National Association of Jewellers Guidelines.

To give you that extra piece of mind your precious jewellery is professionally appraised without leaving the shop. Please contact us to discuss this service in more detail.

Why not ask us if you have any items you are unsure of value or authenticity. We will be pleased to give you expert opinion and advice on what does and doesn’t need professionally valuing.

We will be happy to advise you if you are unsure what type of valuation best meets your needs.



If you have damaged, lost or had a piece of jewellery stolen, we can provide you with a written, comprehensive quote to submit to your insurance company to repair or replace the item.


Baldwin Jewellery Estimates
Baldwin Jewellery Estimates




There’s only one person we would trust our engraving and that’s Neil Oliver. Why? Because as far as we are concerned he is the best engraver in the UK. Neil Oliver was trained by the finest master engravers following in their footsteps to produce the skillful hand engraving and preserving the highest qualities of traditional craftsmanship. Although we are not horologists and do not repair watches. We do repair precious metal watch bracelets and catches.

We do not offer an engraving service for machine engraving on trophies and trinkets but we would seriously recommend you consult us if you are looking for outstanding hand engraving by master engraver Neil Oliver. (And despite his reputation his prices are reasonable.)

Because everything is hand done you can also be sure that every engraving from Neil Oliver is unique – your signet ring will truly be a signature, like no other in the world.

  • Lettering and line engraving
  • Seal engraving on both stone and gold signet rings;
  • Gun engraving
  • Die-sinking and ring carving
  • Copper wheel glass engraving

‘There are craftsmen that are great technicians but their work has no soul; then, there are craftsmen who are also artists and take their skills to a higher dimension. Neil is one of these very rare people. I hold him in the highest esteem and consider him to be one of Britain’s finest engravers.’ John Baldwin. Goldsmith.

‘I believe that Mr. Oliver is one of the finest craftsmen in the UK. He is certainly one of the most personable.’  Royal Warrant Holders Association





Gold, silver and other precious metals have certainly been on a rollercoaster of fluctuating prices over the last few years.  One thing is certain, prices, in comparison, are still pretty high so if you have any unwanted gold jewellery or damaged items it’s still a good time to sell. Why not call into our Tavistock shop for an honest evaluation of what we will offer. We buy all types of precious metals and as a high street shop, we give a fair and competitive price for scrap bullion. Whether it’s a heavy gold chain or broken old rings its worth asking.

Although we mainly deal in scrap bullion we do purchase certain types of second hand, vintage and antique jewellery. If you are looking to sell any unwanted jewellery why not consult us as a possible purchaser or just for professional advice.




We have a genuine love for stones, and source the highest colour and grade available on the market. With a great wealth of knowledge on gemstones and diamond grading we will always give you the best advice.

Conflict free – Everything that we source comes from a 100% Guaranteed ethical background to ensure that we do not deal in anything that is regarded as a conflict stone (blood diamonds/stones). All our suppliers are part of the Kimberley Process.

We also take great pleasure using existing gemstones in otherwise unloved jewellery to give it a new lease of life.

For examples of our re-modeling and bespoke design please click here.




Nothing remains perfect for ever, and jewellery is no different. Daily wear or long term use will inevitably show. If your special jewels have dulled and lost their brilliance and you wish to restore the jewellery to its original beauty, then why not let us give you some free advice about the best options for polishing and restoration.

Cleaning jewellery is a very specialist area and we would seriously advise you to consult us before you attempt to do it yourself. As with restoring any fine object, not knowing the correct processes and a moment of madness could irretrievably damage your most treasured possession. Did you know that many gems such as coral, opal, turquoise etc. are porous and contact with cleaning liquids or polish will ruin them? Antique jewellery can be ‘mercurially’ plated; Just a rub with a cloth could devalue it for ever. Opal doublets will fall apart on contact with water, white gold or platinum is rhodium plated and easily damage with the incorrect cleaning method … I could go on.

My advice. Don’t do it! Let us, the experts, have a look and freely advise you. At the same time we will professionally inspect your jewellery for wear or damage to make sure it is in tip top condition.  Cleaning and polishing jewellery is not expensive and the result is fantastic. Your jewellery will be restored to pristine condition.  As beautiful as the day you bought it.

Remember. We have our own in house workshop and can normally, if requested, offer to clean and polish (or Re-Rhodium plate) your rings/jewellery in a matter of hours.
‘While you’re in town shopping, out for lunch or feel uncomfortable parting with your precious jewel for more time than you have to’. If possible we will do it.




All types of jewellery repair including gold and silver work. Stone replacement from simple semi-precious to all grades and sizes of diamonds. Retipping, ring sizing to total restoration and remount.

Although we are not horologists and do not repair watches. We do repair precious metal watch bracelets and catches.


A most important facet of John Baldwin’s has always been the in house workshop, one of its strongest and most respected assets. From the beginning, making and repairing jewellery has been part of the company, along with its reputation for providing the highest standards of craftsmanship, goldsmithing skills and bespoke jewellery design and creation.

All types of gold and silver jewellery work are undertaken. From simple solder repairs on links and chains, ring sizing, retipping to total restoration and remounts. We supply and reset all types of stones. Modest semi-precious to all grades and sizes of diamonds.

With our comprehensive jewellery knowledge there is very little we don’t know about repairing jewellery. You can rest assured that your jewellery repairs are in skilled and safe hands. ‘Ask our valued customers who have been using us for over 40 years.’


With an on-site workshop, when possible, we can offer a same day repair service for those very urgent repair jobs. We will be pleased to help if we can.


Although we are not horologists and do not repair watches we do repair precious metal watch bracelet and catches. We also supply and fit batteries to most brands of watches and shorten many types of watch bracelets.




Watchmakers we are not, but we do have extensive knowledge and skill in fitting watch batteries to most brands of watch and will offer this in house service while you wait. The batteries we install, with confidence, are of the highest leak proof quality.

There are exceptions. Some timepieces, due to their design or internal seals really should only be service by the watch manufacturer or its agents. We will be pleased to advise. A little knowledge could cost you dearly.


We supply and fit, while you wait, leather watch straps produced by an English family company called Darlena. They have a wide selection of colours and widths and are of the highest Quality at very reasonable prices.




We are so lucky to be blessed with Jane and her team, our “stringer”. Jane’s group are so talented, knowledgeable and skilled in all areas of restringing and beadwork. We have worked together for over 35 years and I can honestly say she is at the apex of her profession. The quality of the work and loving care taken could not be bettered.  Jane undertakes all types of pearl and bead restringing and restoration for us using only premier quality materials. Whether it’s the finest oriental pearl necklace or mums, sentimental, synthetics beads from the 60’s the same love and care goes into restoring it back to its original glory. If you have any restring or beadwork let us ask Jane’s team to do it.  We have no hesitation in recommending the work and we are proud that they do it for us.


By tradition, good quality pearl necklaces and bracelets are strung on silk thread. Silk is a lovely material but it’s not steel wire and you can’t moor boats with it. Over time it’ll get grubby and stretch, opening up gaps between the pearls. Do not get pearl necklaces wet – it will shorten the life of the silk and may cause breakage.Look carefully between your pearls at the thread. If it is bright white (original thread – white), they probably do not need re-stringing. If the thread is greasy, stretched, turning grey or the end loops are discoloured or worn, it is probably time to have them re-strung.

We restring pearl and bead necklaces with or without knots and to your required length. Knotting between each pearl helps stop them rub together and causing damage. The knotting also helps them from coming loose if the necklace is broken.

Whether it’s pearl, gemstone, glass beads, amber or jet, you can count on us to restring your necklace or bracelet to the highest quality at a fair price.